Uniform Safety Rules for Online Banking

The Dutch Banking Association, together with the Consumers' Association, has drawn up rules for secure electronic banking and payment. The rules apply from 1 January 2014 to private customers of all Dutch banks. If consumers are harmed but have complied with these security rules, they can count on being reimbursed for the amount withdrawn from the account without authorization.

What are these rules about?

It is important that electronic banking and payments are safe and secure. This includes internet banking, using point-of-sale terminals in shops and making cash withdrawals from ATMs. The bank plays an important role in this, but so do you as a customer. On this page you can find the safety rules and how you can secure the safety. You can visit www.veiligbankieren.nl for more information on secure banking.

Why is it important that you adhere to these rules?

If you adhere to these rules you will strongly reduce the chance of becoming a victim of fraud. The bank is legally obliged to refund to you as a consumer any amount of money that is withdrawn from your bank account without your permission. In certain cases the law allows the bank to charge a deductible of no more than EUR 150,-. However, the bank is not always obliged to reimburse the sum withdrawn from your account (less the maximum EUR 150,- deductible, where applicable). If you keep to the following five Safety rules you will not run the risk of being held fully liable for your loss.

What do you need to do?

• Keep your security codes such as, pin code, password and authentication codes of the dynamic code card / password token secret.
• Make sure your bank card is never used by anyone else. (Not applicable to Yapi Kredi Bank Nederland.)
• Make sure that the devices you use for electronic banking are properly secured.
• Monitor your bank account activity.
• Report any incidents to the bank immediately and follow any instructions given to you by the bank.
• You can find more information about uniform safety rules for online banking on the website of Dutch Banking Association.