General Security Guidelines
- Scan programs you have downloaded from the Internet or those you wish to install in your PC for viruses.
- Exit Internet Banking always by selecting the ‘Secure Logout' command.
- Regularly check your account activities.
- Do not install programs whose origins you do not know, beware especially of programs with ‘.exe' extensions.
- Follow security warnings on our website.
- Before starting to use our Internet Banking service, be sure that there is a lock or key icon in your browser next to the address bar. If there is a suspicious situation, click on the icon and be sure that the certificate was created on behalf of our bank.
- Do not perform your Internet banking transactions on PCs whose security you are not sure of, or open to public use.
- Write down the address of the Internet page you wish to access on the address line of your browser yourself.
- Your Internet passwords are the key to accessing your online information. Do not write down your passwords anywhere and do not store your passwords in your computer or your browser.
- Banks never request your personal information by e-mail. Therefore, do not reply to e-mails that ask you for your personal information. Do not send your personal information by email. Please notify your bank immediately in such instances.
- Do not click on links in e-mails sent to you by unfamiliar persons or institutions. Likewise, do not download any attachments to the e-mails on your computer.
- Do not use unlicensed or copied software on your computer.
- Use updated versions of your computer's operating system.
- Install antivirus, anti-spyware, and firewall software programs on your computer and update them regularly.
- Antivirus programs protect you against viruses or similar software. Viruses can steal your data and cause damage to your computer.
- Firewalls are part of your computer system that protect your computer and data against threats on the Internet.
- Use the products compatible with the security measures that your bank offers and adjust your Internet banking security settings according to your needs and use.
- In suspicious situations call our Call Center to get in touch with us.
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