Internet Banking

If you have received your account details by email or by post, that means your account is created and you are ready to apply for Internet Banking. Go to Internet Banking login page, click ‘Sign up’ menu and follow the on-screen instructions.

At the moment, it is only possible to open a time deposit during working hours.

Yes you can. Your money transfer order will be received as future-dated-transfer and will be executed on next working day.

At the moment, you can reach us only on working days from 9 a.m. to 5 p.m.

You can fill in ‘information update form’ available on our download pages. Please note that the original form should be sent to us.

If you have a joint account with us, you will use a slightly different number on internet banking than your client number. This number is different for each account holder. Please make sure that you are using correct client number while logging in.

Please go to Internet Banking login page, click ‘Forgot Customer Number’ menu, and follow the on-screen instructions.

At the moment, it is not possible to close your time deposit via Internet Banking.

Normally, we send you the login information via SMS when we open your account. If you did not receive your login information please go to Internet Banking login page, click ‘Sign up’ menu, and follow the on-screen instructions.

Log into Internet Banking, go to security Settings > Set Access Authorization and change your setting to fully authorized.

Our web interface is compatible with all modern mobile browsers; including tablets and smartphones. You can also download our app designed for optimal smartphone experience.

Your counter-account will be visible when you are on the payment menu. You need to be fully authorized to access the payment menu. See related topic to change your access authorization to fully authorized.

You are only allowed to make transfers to your counter-account that is registered on our system. Please contact us if you want to add or remove a counter-account.

Please go to Internet Banking login page, click ‘Forgot Password’ menu, and follow the on-screen instructions.

No, you are only allowed to make transfers to your counter-account that is registered on our system.

No, you are only allowed to make transfers to your counter-account that is registered on our system.

Please make sure that your access authorization type is fully authorized. See related topic to change your access authorization to fully authorized.

Go to ‘Transfers’ menu on the main page and follow the on-screen instructions. Please note that same-day money transfers can be performed only during working hours and within cut-off times.

Please make sure that your access authorization type is fully authorized. See related topic to change your access authorization to fully authorized.

Go to ‘Time Deposits’ menu on the main page and follow the on-screen instructions. Please note that time deposits can be opened only during working hours.

If you have a joint account with us, you will use a slightly different number on internet banking than your customer number. This number is different for each account holder. Please go to Internet Banking login page, click ‘Forgot Customer Number’ menu, and follow the on-screen instructions.